Refund and Cancellation Policy
Last updated: October 2026
We understand that moving plans can change. This page explains the general approach; the exact terms for your booking will be shared in your quotation or booking confirmation.
Rescheduling
Please inform us as early as possible if you need to change your moving date. New dates depend on availability.
Cancellation
To cancel, contact us by phone, WhatsApp or email with your name and booking details. Cancellation charges, if any, depend on how close to the moving date the cancellation is made and on costs already incurred (such as vehicle booking or packing materials). These will be stated in your booking terms.
Refunds
Where a refund is due, it will be processed to the original payment method or by bank transfer after deducting any applicable charges. We will confirm the amount and timeline when the cancellation is accepted.